1. Handle customer complaints.
2. Identify and resolve client concerns.
3. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
4. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
5. Present and sell company products and services to current and potential clients. Strong cold calling skills are a must.
6. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
7. Follow up on new leads and referrals resulting from field or telesales activity.
8. Identify sales prospects and contact these and other accounts as assigned.
9. Develop and maintain sales materials and current product knowledge.
10. Establish and maintain current client and potential client relationships.
11. Participate in marketing events such as seminars, trade shows, and telemarketing events.
12. Organise Customer Payment / Credit Card orders
13. Coordinate shipping schedules and services.
14. Develop and implement special sales activities to reduce stock
15. Assists in the implementation of company marketing plans as needed.
16. Other duties as assigned.

In summary our telesales executives are expected to predominantly make and manage cold calls in order to achieve set new business targets.

We also need them to manage failing accounts and bring them back in to growth as part of an overall sales plan.

PC literate with a good understanding of Word and Excel packages

Excellent Phone Manner and personal presentation are essential

Want to know more? Call Jennifer Hankin on 020 8770 9755 or

Customer Representative

Responsible for:

Providing the initial point of contact for existing and prospective customers regarding the products and services offered by the Society, its subsidiary and associated companies within the areas outlined below.

Principal Tasks:

To be undertaken in compliance at all times with laid down policies, procedures and delegated authorities and with relevant FSA Rules, Evidential Provisions and associated guidance:-
•Maintain an up to date knowledge of all products and services
•Deal with telephone and personal callers.
•Respond promptly, accurately and efficiently to enquiries from existing and prospective customers
•Promote the products and services to existing and prospective customers
•follow up enquiries with a view to converting these into applications.
•Respond to requests for progress updates from customers
•Maintain filing and record keeping systems for each mortgage application
•Produce regular and ad-hoc management information reports
•Accurately maintain and update the databases to record relevant details
•Participate in the Saturday morning rota at the Branch as required.

Right person must be
•Educated to GCSE level Qualifications equivalent (min. 4 at A-C grade including Maths and English)
•Experience and Previous customer service role
•Knowledge administration experience
•Previous experience of handling incoming telephone calls

Want to know more? Call Jennifer Hankin on 020 8770 9755 or

Corporate Marketing Administrator

This position has responsibility for:

a) Processing internal and external orders and payments for marketing materials.

b) Supporting the development, implementation and ongoing management of corporate and point of sale materials.

c) Managing sales incentive and recognition programmes.

d) Assistance with planning corporate seminars and hospitality events.

e) To perform ad-hoc administrative duties for Membership and Online Marketing teams as directed.

KEY RESULT AREAS
•Liaise with Sales, regional offices, Finance and resorts to efficiently process orders and invoices for marketing materials. Maintain accurate records of orders.
•Develop yearly production/distribution schedule for corporate and point of sale materials including quantities, unit costs, language requirements, production timelines and delivery schedules.
•Supervise and co-ordinate all aspects of design, production, promotion and distribution of materials.
•Update and amend existing materials in line with corporate directives or modifications to benefits/services. Update relevant information on intranet.
•Involve relevant departments (legal/ creative) in brochure development.
•Track, manage and account for all expenditure for brochure development/printing as approved in the annual corporate marketing budget.
•Oversee the development and ongoing management of the sales incentive programme, Winners Circle, in Europe, Middle East and Africa. Develop supporting materials and source prizes.
•Co-ordinate the distribution of gifts and plaques to participants in the Chairman’s and Leadership Club programmes in Europe, Middle East and Asia.
•Co-ordinate the purchasing and production of annual resort award plaques and oversee distribution.
•Co-ordinate with event organisers and Sales, to facilitate appropriate logistical arrangements for Interval seminars, hospitality events, exhibitions and trade fairs internationally.
•Research, recommend and procure appropriate promotional gifts for corporate use
•Co-ordinate the translation and production of corporate materials.
•Assist in the research, collation and distribution of information on competitor activities and press releases, trends in industry and current events.

Experience

Essential: 1 year administrative experience in a busy multi-task environment

Desirable: 1 year marketing experience

Production and print knowledge

Exposure to European markets

Knowledge of UK and European address formats

Want to know more? Call Jennifer Hankin on 020 8770 9755 or

Sales Person

Working for one of the UK's leading distributors of interior building products.

The company is looking for someone to join their friendly, knowledgeable transport / warehouse team in the Croydon Branch.

Role includes:
•Calling existing clients
•Up selling
•Taking orders over the phone
•Open new accounts
•Calling lapsed clients
•Arranging Quotes
•Chasing up on quotes given
•Build relationships with existing clients
•Account management for 6-8 accounts
•Visit clients
•Customer service
•Previous experience with in the Insulation field an advantage
•Driving Licence an advantage

Salary £18k - £23k

Want to know more? Call Jennifer Hankin on 020 8770 9755 or

Customer Relations (French speaking)

The Quality Assurance team is looking for a self-motivated and confident individual, fluent in French & Dutch, to handle customer relations related activity

Primary responsibilities are:
•Providing prompt and effective complaint handing
•Daily review and handling of emails from French and UK member markets and mail correspondence from French members
•Handling calls (in/outbound) on the French and UK Customer Relations and Membership enquiry line which covers a wide range of requests for assistance and/or information from members.
•Ensuring corporate standards of accuracy, handling time and quality are maintained.
•Ad-hoc proof-reading and language translation of corporate communications
•QA Monitoring activity daily for the French market

We need someone who has a flexible approach to their daily activities and has strong customer service skills.

Interested applicants must have Customer Service experience and excellent verbal and written communication skills in both French, Dutch and English. You should be an accurate and neat worker with a good eye for detail. A sound knowledge of MS Office is also required

Want to know more? Call Jennifer Hankin on 020 8770 9755 or